Delivery & Returns Information Summary:

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Delivery Terms:

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• Standard UK Mainland Delivery:
  Delivery days are Monday to Friday, and goods must be signed for upon delivery.

• Orders placed before 14:00 will be dispatched the next day.

• Pallet deliveries cost approximately £50.00.

• Full pipe lengths up to 3m are charged £14.95.

• Saturday deliveries cost up to  £30.00 (up to 20 kg), depending on the destination.

• Delivery times may vary if items are sent directly from manufacturers, and certain deliveries (e.g., weekend or specific times) may incur additional charges.​

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Returns Policy:

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• General Returns:

• Products must be returned in perfect condition to Mistral, Main Street, Ealand, North Lincolnshire, DN17 4JG.

• Return shipping is at your own risk and cost.

• Returns must be securely packed, including contact details and order number.

• No responsibility is taken for returns that are not received.

• Refunds will exclude delivery charges.

• Returns after 14 days are at the discretion of North Lincs Koi.

• Used or tested goods cannot be returned.

• Processing time for returns is approximately 7days after goods have arrived.

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Special Orders:

Products specially made including glass windows or ordered cannot be returned or cancelled unless faulty or damaged.

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Damaged Items:

• If an item is damaged, you must notify the store immediately and return the item with the following:

• Picture of the box, packaging, label, and damages.

• Consignment number.

 

Warranty Returns:​

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• Faulty products with a manufacturer's guarantee can be returned during the warranty period.

• Contact the North Lincs Koi  for authorisation on how to return items.

• Return shipping is at your cost and risk.

• The store will inspect the product and, if faulty, send a replacement at no extra charge (within the UK).

• If the product is not faulty, return shipping costs will apply.

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Important Notes:

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• Returns are processed as quickly as possible, but please allow 7 days for handling.

• The refund policy does not affect your statutory rights.

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For any questions or to initiate returns, contact: info@northlincskoi.co.uk.